TERMS AND CONDITIONS

Article 1: Fields of Application and Modification of the General Conditions of Sale. These general conditions of sale apply to all orders placed online on this website, Zappiti AV reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.

Article 2: Availability of products - Our product offers and prices are valid as long as they are visible on the site, while stocks last. Upon receipt of your order, we check the availability of the product (s) ordered. In the event of unavailability, we undertake within 30 days from the validation of the order either to deliver the ordered product to you, or to reimburse you for it. - In the event of a stock shortage on one of the products in your order: we will send the rest of your order.

Article 3 : Acceptance of the offer - By placing your order, you acknowledge that you have full legal capacity to commit yourself under these general conditions of sale. You will receive by email a confirmation of your order which will include its constituent elements. Our computer registers, kept under reasonable security conditions, will provide proof of communications, orders and payments made. We archive purchase orders and invoices on a reliable and durable medium, which can be legally produced as evidence.

Article 4 : Prices - Zappiti AV reserves the right to modify its prices at any time but undertakes to apply the current prices which will have been indicated to you at the time of your order, subject to availability on this date.

Article 5 : Terms of Payment and Security - Terms of Payment. You can pay by bank card. Payment is made on the secure server of our partner Cybermut (Credit Mutuel). This implies that no banking information concerning you transits via the Zappiti site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank. - Security: The details of your credit card are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Payment is made directly to the bank. Zappiti AV has no access to these coordinates, and does not keep them on its servers. This is why they are requested from you for each new transaction on our site. - Retention of title clause: The products remain the property of Zappiti AV until full receipt of the order by Zappiti AV. However, from delivery, the risks of the goods delivered are transferred to the customer. - Failure to Pay: Zappiti AV reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is in administration course.

Article 6: Delivery methods and delivery times - Zappiti AV delivers in mainland France, in the overseas departments, in the European Union and in certain other countries of the world. In case your Country is not in the list, please contact us. General: The products are delivered to the delivery address that you indicated to us during the ordering process. Costs: The costs of participating in the preparation and shipping of the order depend on the place of delivery and the amount of the order, for all orders placed on the Zappiti AV, but for certain products, these costs may be offered. In this case, a notification clearly stipulates the conditions of the offer on the product sheet. 6.2 Delivery method: Zappiti AV delivers all your orders by post in Colissimo Expert monitoring, delivery against signature.
Delivery time: Your order are usually be delivered within the time indicated below:
1. delivery in mainland France: 2 days
2. delivery in the DOM: 5 to 7 days
3. delivery in Europe (countries mentioned above): 4 to 8 days
4. delivery in other country: can be more than 8 days
5. Notes: 1. The delivery will depend on the bank verification necessary for the smooth running of the process. In case of delay, we will do our best to contact you by phone, fax, letter or e-mail. 2. All announced deadlines are calculated in working days. Damaged packages: If at the time of delivery, the original packaging is damaged, torn, open, then you must check the condition of the items. If they have been damaged, we invite you to refuse the package and note a reservation on the delivery slip (package refused because opened or damaged). 3. Due to COVID-19, delivery times may be longer than those generally practiced. The deadlines provided in these general conditions are given for information only. In the event of a delivery time longer than expected, Zappiti AV cannot be held responsible.

Article 7: Responsibilities - Zappiti AV cannot be held responsible for the non-performance of the contract concluded on the occasion of force majeure, disruption or total or partial strike in particular of postal services and means of transport and / or communications, d 'flood, fire. With regard to products purchased to meet professional needs, Zappiti AV will not incur any liability for any indirect damage as a result of these, operating loss, loss of profit, damage or costs, which may occur. - The choice and purchase of a product or service are the sole responsibility of the customer. The total or partial inability to use the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of Zappiti AV, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal envisaged under article 8. In the event of a hidden defect, you have the choice between canceling the order or keeping the product against a reduction in price. - In the event of non-delivery of an order or part of an order, you have two months maximum (from the date of departure from our warehouses) to come forward. Beyond this deadline, we will not accept any claim.

Article 8: Right of withdrawal - In accordance with article L.121-20 and following of the Consumer Code, the consumer has a period of 14 days from the date of delivery of his order, including in the case of a purchase on credit to inform Zappiti AV of its intention to withdraw to return any item that does not suit it and request the exchange or refund without penalty, with the exception of return costs. The product must be returned in good condition, accompanied by all accessories in its original packaging, and not used (scratched or broken product) within 14 days of sending its decision to withdraw. This right of return only applies to products purchased from mainland France and only by mail order. Return costs in the event of withdrawal remain the responsibility of the customer. In the event of withdrawal from the store, the right of withdrawal cannot apply because the sale will not take place online but directly in the store, the payment being validated only when the product is delivered to the customer by hand. Internet reservations are not considered to be mail order sales. At the time of withdrawal and before purchase, the customer can request a material test in store of the product reference reserved for exhibition. In the event of product non-satisfaction, the customer can decide at any time to cancel his reservation but only before the product is collected. The date of withdrawal is signified by the dated signature of the customer upon withdrawal on the duplicate of the purchase invoice. No withdrawal can be made without the client's signature. The right of withdrawal is only applicable for individuals and is not valid for companies. Zappiti AV reserves the right to verify the identity of the customer on proof of identity (passport, identity card, driving license). In the case of the removal of a third party product, proof of the customer's identity may be requested. In the event of non-presentation of supporting documents, Zappiti AV reserves the right to cancel the sale. In the event of cancellation of a sale, the full refund of the sums paid will be made within 14 days of receipt of the request for withdrawal of the article concerned. However, the reimbursement period may be extended until the date of recovery of the goods or until the consumer has provided proof of shipment of the goods. In accordance with the "Consumer Code: articles L121-21 to L121-21-8: Right of withdrawal applicable to contracts concluded at a distance", in the event of a dispute with Zappiti AV, it is up to the consumer to prove that he has complied with the withdrawal period. 8.1 - Lack of conformity: In accordance with articles L.211-1 to L212-1 of the Consumer Code, the consumer has three possibilities in the event of non-conformity: repair, replacement or refund. 8.2 - Hidden defect, defect: In the event of a hidden defect of which Zappiti AV was unaware of the defects, or of defect and this for a period of 2 years, the costs incurred by the sale will be reimbursed if they are proven by the consumer. 8.3 - 60-day withdrawal: Certain products benefit from a right of withdrawal of 60 days instead of 14 days following the sending of its decision to withdraw. This exceptional withdrawal period is limited to one return per customer. In the case of a second return, the period will be limited to 14 days as provided for in the consumer code. 8.4 - In the event of sales outside the European Union, local taxes payable by the customer may apply.

Article 9: Provisions of the law "Informatique et Libertés" - At any time, you have the right to access, modify, rectify and delete data concerning you (art 34 of the law "Informatique et Libertés Of January 6, 1978). When ordering, we invite you to receive information and offers. If you wish to receive them, you just have to check the following sentence: I wish to receive the Zappiti AV newsletter. You can also change your subscription by sending an email to contact@zappiti.com
Article 10: Commercial warranty - Unless otherwise indicated, the commercial warranty on Zappiti AV products is 1 year (parts and labor). In accordance with the current European law in force, the commercial warranty period is defined by the reseller - the warranty indicated on the invoice being taken as proof. It includes the cost of returns but the shipping costs are the responsibility of the consumer. For any return of a product under warranty, the consumer must send an email to contact@zappiti.com. A return slip to be completed will then be returned to the consumer. The consumer also benefits from legal rights. The commercial guarantee does not preclude the rights linked to the legal guarantee of conformity linked to the contract.
Zappiti AV contact details - The head office is located at 5 rue René Biancarelli 20137 Porto Vecchio - SIRET: 894 071 620 00013. You can contact us by e-mail at contact@zappiti.com.
Second hand products
The warranty applies to second hand products in the same way as new products. The warranty period is 6 months from the date of purchase.